Return and Refund Policy

We want every Green Petition order to feel right. In addition to any rights provided by applicable law, you may request a return under our voluntary 30-day return policy within 30 days of receiving your order.

Return eligibility

To qualify for a return under our voluntary 30-day policy, the item must be:

• Unused and unwashed
• In the same condition in which it was received
• With its original tags
• In its original packaging, where reasonably possible
• Accompanied by a receipt or proof of purchase

To request a return, please contact us at [email protected].

Please do not send your item back before your return request has been approved. Once your return is accepted, we will provide the correct return address and return instructions. Where applicable, we will also provide a prepaid return shipping label.

Sending an item without prior authorization or to an incorrect return address may delay the processing of your return.

Return addresses

Returns from the United States and Canada

Green Petition USA Inc.
20 Farinella Dr
East Hanover, NJ 07936
United States

Returns from the European Union and the United Kingdom

Green Petition Returns
2 Rue Buffon
76600 Le Havre
France

Returns from the United Kingdom are processed through our European returns hub in Le Havre, France. Please follow the return and customs instructions provided with your return authorization.

Returns from all other countries

Returns are directed to the most appropriate Green Petition return point based on the delivery country and available return route.

Please contact us before sending your item. Once your return is approved, we will confirm the correct return address and provide the necessary instructions.

Return shipping costs

For returns based on a change of mind, personal preference, or an item ordered by mistake, customers are responsible for arranging and paying for return shipping. Return shipping costs are non-refundable.

If an item is damaged, defective, incorrect, or not as described, Green Petition will cover the cost of the appropriate resolution.

If a physical return is required, we will provide a prepaid return shipping label and cover the return shipping cost. Where a physical return is not practical, we may offer a replacement or refund without requiring the item to be sent back.

We do not charge a restocking fee.

Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If your item is damaged, defective, incorrect, or not as described, contact us as soon as possible at [email protected].

Please include your order number and clear photographs of the item and its packaging so that we can review the issue and make it right.

Non-returnable items

Under our voluntary 30-day return policy, we cannot accept returns for:

• Custom or personalized products
• Gift cards
• Products that have been used, washed, or altered
• Products damaged after delivery

Sale-priced items may be returned under the same conditions as regularly priced items.

These conditions do not limit any statutory rights available to you if an item is defective, damaged, incorrect, or not as described.

Exchanges

We do not process direct exchanges.

The quickest way to receive a different product, size, or color is to return the original item and place a new order once your return has been accepted.

This does not prevent Green Petition from offering a replacement as a resolution for an item that is damaged, defective, incorrect, or not as described.

European Union and United Kingdom cancellation rights

Customers receiving orders in the European Union or the United Kingdom generally have the legal right to cancel most online purchases within 14 days of receiving the order, without providing a reason, subject to applicable statutory exceptions.

After notifying us of the cancellation, the item must be returned within the applicable legal return period, which is generally 14 days from the date of the cancellation notice.

For change-of-mind returns, the customer is responsible for the direct cost of returning the item unless Green Petition agrees otherwise or applicable law requires otherwise.

Where required by applicable law, we will also refund the cost of the standard outbound delivery method. Any additional amount paid for an upgraded or express delivery service may not be refundable.

Green Petition will cover the appropriate return or resolution cost if an item is damaged, defective, incorrect, or not as described.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Refunds

We will notify you once we have received and inspected your return.

If your return is approved, the refund will be issued automatically to your original payment method within 10 business days and no later than required by applicable law.

Original delivery charges are non-refundable except where required by applicable law or where the item is damaged, defective, incorrect, or not as described.

Where permitted by applicable law, we may wait until we have received the returned item or valid proof that it has been sent before issuing the refund.

Your bank or credit card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at [email protected].

Contact information

Green Petition USA Inc.
230 5th Avenue, Suite 400
New York, NY 10001
United States

Phone: +1 (845) 764-8252
Returns: [email protected]
General inquiries: [email protected]