FAQs
Find answers to commonly asked questions about our products, materials, shipping, returns and sustainability efforts.
SHIPPING
We ship from our warehouses in Türkiye (Bursa), France (Le Havre) and the USA (New Jersey).
Shipping times vary based on your location and the shipping method selected. Standard shipping takes approximately 3-5 business days.
Shipping costs depend on your location and the selected shipping method. You can view shipping costs during the checkout process.
Yes, we deliver to PO boxes.
Your tracking information will be emailed to you once your order has shipped. You can also find it in your account under "Order History."
If your order hasn't shipped, contact our customer support immediately to correct the address. Once shipped, changes may not be possible.
If you haven't received your order by the estimated delivery date, please contact our customer support for assistance.
ACCOUNT & ORDERING
Our opening order value is 300, and we have a minimum spend of.
If you encounter any issues, please contact our customer support or wholesale team for assistance.
Yes you can.
We accept various payment methods, including credit cards, direct debit, Stripe.
Yes, our products come with barcodes. Please contact our wholesale team for a line sheet.
Sale or return options are not available. Please review our return policy for information on eligible returns.
We can accommodate specific pre-ticketing and shipping requirements. Please provide details during the ordering process or contact our wholesale team.
Yes, we offer POS support, product imagery, and marketing materials for our distributors. Contact our wholesale team for assistance.
Zip code protection is not available.
Unfortunately, we do not offer a reservation system. Orders are processed on a first-come, first-served basis.
PRODUCT INFORMATION
Yes. Our towels have absorbent terry loops for drying off after a swim or shower, and our MARE and SOLEA peshtemals are flat-woven, light and quick to dry.
Our DELMOR, MARIS and OCEAN towels have two different sides. The terry side is soft and absorbent, for drying off after a swim.
The flat-woven side is smoother and lighter, so you can lie on it at the beach or by the pool.
Machine wash at 30 °C with similar colors. Do not bleach or use fabric softener. Line dry in the shade. Iron on low if needed. Do not dry clean.
Because the color is in the fiber itself, it is not a surface treatment. Following these care instructions helps keep the colors bright.
Additionally, we encourage a philosophy of "Wash Less, Use More."
By washing your towel less often, you will extend its life and use less water and energy at home.
The differences lie in size, design, material.
Refer to product descriptions for detailed information.
Here’s a quick overview of our fabrics:
1. Beach and pool & spa towels (320 g/m²)
Weight: DELMOR, DELMOR FIT, MARIS, OCEAN, CALM and CALM FIT are woven at 320 g/m², a balance of absorbency and comfort that still folds easily for the beach.
Packaging: Each towel comes in its own knitted package, made from yarn left over from making it.
2. MARE and SOLEA peshtemals (180–190 g/m²):
Weight: MARE is 180 g/m² and SOLEA 190 g/m², flat-woven like a traditional hammam peshtemal.
Versatility: Their lighter weight makes them versatile for various uses, from a beach towel to a wrap or a picnic blanket.
Packaging: Each peshtemal also comes in its own knitted package and rolls small in your bag.
If you receive a faulty item, please contact our customer support with photos and details.
We'll assist you with a replacement or refund.
Recycled cotton replaces newly grown cotton, so your towel avoids the irrigation water that cotton would have needed.
The polyester comes from recycled PET bottles. There is no dyeing step.
Each tag shows these figures for your product. See How We Calculate.
Yes, our towels carry the following certifications:
1. Global Recycled Standard (GRS): GRS (Control Union, licence CU1118994) verifies the recycled content and its chain of custody through every certified stage of production.
2. OEKO-TEX® STANDARD 100: Certificate 22.HTR.35921 (Hohenstein) means the articles have been tested for harmful substances.
3. Vegan Certification: Vegan & Vegetarian certified (Vertacert, ISO-NAP 7:2018).
MARE and SOLEA peshtemals are also certified to the Organic Content Standard (OCS) for their organic cotton content.
No dyeing step: color comes from the recycled fibers. The only finishing step uses GOTS-approved REVECOL® softeners by ERCA, made from recycled cooking oil, and every towel is tested for harmful substances (OEKO-TEX® STANDARD 100).
You can find our certification QR codes
The size, weight, and thickness specifications are detailed on each product page.
Refer to product descriptions for accurate information.
Bursa, Türkiye.
Contact us
Have a question? Need support? We’re here to help!
