Find answers to commonly asked questions about our products, materials, shipping, returns and sustainability efforts.


We ship from New Jersey USA, Denmark, France and Turkey.

Shipping times vary based on your location and the shipping method selected. Standard shipping takes approximately 3-5 business days.

Shipping costs depend on your location and the selected shipping method. You can view shipping costs during the checkout process.

Yes, we deliver to PO boxes.

Your tracking information will be emailed to you once your order has shipped. You can also find it in your account under "Order History."

If your order hasn't shipped, contact our customer support immediately to correct the address. Once shipped, changes may not be possible.

If you haven't received your order by the estimated delivery date, please contact our customer support for assistance.


Our opening order value is 300, and we have a minimum spend of.

If you encounter any issues, please contact our customer support or wholesale team for assistance.

Yes you can.

We accept various payment methods, including credit cards, direct debit, Stripe.

Yes, our products come with barcodes. Please contact our wholesale team for a line sheet.

Sale or return options are not available. Please review our return policy for information on eligible returns.

We can accommodate specific pre-ticketing and shipping requirements. Please provide details during the ordering process or contact our wholesale team.

Yes, we offer POS support, product imagery, and marketing materials for our distributors. Contact our wholesale team for assistance.

Zip code protection is not available.

Unfortunately, we do not offer a reservation system. Orders are processed on a first-come, first-served basis.


Yes, our towels are designed for optimal absorption and drying efficiency.

The differences lie in size, design, material. Refer to product descriptions for detailed information.

If you receive a faulty item, please contact our customer support with photos and details. We'll assist you with a replacement or refund.

The size, weight, and thickness specifications are detailed on each product page. Refer to product descriptions for accurate information.


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